Star Trek: The Next Generation Blu-ray Audio Issues

TrekToday · July 30 2012, 07:40 PM

Fans that purchased the recent release of Season One of Star Trek: The Next Generation found that there were audio issues with their DVDs and CBS Home Video has acknowledged that and has taken corrective action. The correction comes less than a week after the Blu-ray set was released. “We have discovered an anomaly in [...]

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Mutai Sho-Rin · July 30 2012, 08:26 PM

Let's sticky this thread for two weeks until the re-release with the corrected content. Please use this thread for all audio related content.

tomswift2002 · July 30 2012, 11:41 PM

What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.

dg1379 · July 31 2012, 02:20 AM

tomswift2002 wrote:

What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.

I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.

FreddyE · July 31 2012, 08:38 AM

Amazon customers might actually get the replacement discs without doing anything. I remember back when the TNG DVDS were released for the first time, there was an issue with one of the R2 discs. Amazon automatically sent me a replacement disc without me having to do anything. No registering for it...nothing.

Tosk · July 31 2012, 10:26 AM

I contacted Amazon regarding what they would be able to do to help me out, and the response I got said that they had already received the corrected discs. Kind of hard to believe, but I dunno...it'd be nice to know for sure.

trekker670 · July 31 2012, 02:28 PM

I've been aware of the audio problems, but I didn't personally experience them until watching Haven everything was echoed. I've been watching using the 7.1 mix through my TV speakers.

GNDN · July 31 2012, 03:43 PM

Tosk wrote:

I contacted Amazon regarding what they would be able to do to help me out, and the response I got said that they had already received the corrected discs. Kind of hard to believe, but I dunno...it'd be nice to know for sure.

Amazon's product page has the same announcement and advice to call or email DELUXE for replacement information. I sent an email yesterday then spent 1/2 hour on hold without an answer after reading about others' success on the phone. I'll try calling again this morning.

Patrick O'Brien · July 31 2012, 04:16 PM

Any idea if Best Buy will send out the disc's on their own?

trekker670 · July 31 2012, 04:27 PM

I think it's safe to assume that you must call/email ByDeluxe to get the replacement.

Pindar · July 31 2012, 04:51 PM

Someone on Amazon.co.uk who is from Ireland say they called that US hotline and are being sent replacement disks.

GNDN · July 31 2012, 05:51 PM

trekker670 wrote:

I think it's safe to assume that you must call/email ByDeluxe to get the replacement.

No reply via email as of yet. I was unable to speak with anyone by phone yesterday (half hour on hold) and this morning I get only an automated message which offers the possibility of leaving a message, but then disconnects without taking any message.

Suppose I'll have to wait for email support as I'm sure they're being overwhelmed by complaints right now

davejames · July 31 2012, 06:01 PM

Yeah I didn't have any luck calling today either.

Rhaven · July 31 2012, 06:11 PM

Reading all this, I'm really glad I waited to purchase my discs.

Brikar99 · July 31 2012, 07:37 PM

I just got an email. It asked me to reply back with my name, address, phone number, and the ID number off the back of the discs - just like what others have posted about the phone call.

July 30 2012, 07:40 PM	#1
TrekToday Rear Admiral	Star Trek: The Next Generation Blu-ray Audio Issues Fans that purchased the recent release of Season One of Star Trek: The Next Generation found that there were audio issues with their DVDs and CBS Home Video has acknowledged that and has taken corrective action. The correction comes less than a week after the Blu-ray set was released. “We have discovered an anomaly in [...] More...

July 30 2012, 08:26 PM	#2
Mutai Sho-Rin Moderator Location: Orange, CA USA	Re: Star Trek: The Next Generation Blu-ray Audio Issues Let's sticky this thread for two weeks until the re-release with the corrected content. Please use this thread for all audio related content. __________________ Into the sands of blood comes the Sho-Rin, master of the Mutai. Babylon 5 - TKO

July 30 2012, 11:41 PM	#3
tomswift2002 Captain	Re: Star Trek: The Next Generation Blu-ray Audio Issues What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.

July 31 2012, 08:38 AM	#5
FreddyE Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues Amazon customers might actually get the replacement discs without doing anything. I remember back when the TNG DVDS were released for the first time, there was an issue with one of the R2 discs. Amazon automatically sent me a replacement disc without me having to do anything. No registering for it...nothing.

July 31 2012, 10:26 AM	#6
Tosk Rear Admiral Location: On the run.	Re: Star Trek: The Next Generation Blu-ray Audio Issues I contacted Amazon regarding what they would be able to do to help me out, and the response I got said that they had already received the corrected discs. Kind of hard to believe, but I dunno...it'd be nice to know for sure.

STAR TREK

CSI

ABOUT US

July 31 2012, 02:28 PM	#7
trekker670 Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues I've been aware of the audio problems, but I didn't personally experience them until watching Haven everything was echoed. I've been watching using the 7.1 mix through my TV speakers.

July 31 2012, 04:16 PM	#9
Patrick O'Brien Captain Location: Brooklyn NY	Re: Star Trek: The Next Generation Blu-ray Audio Issues Any idea if Best Buy will send out the disc's on their own? __________________ The bureaucratic mentality is the only constant in the universe. -Dr. McCoy, Star Trek IV: The Voyage Home

July 31 2012, 04:27 PM	#10
trekker670 Commander	Re: Star Trek: The Next Generation Blu-ray Audio Issues I think it's safe to assume that you must call/email ByDeluxe to get the replacement.

July 31 2012, 04:51 PM	#11
Pindar Rear Admiral Location: 76 Totters Lane	Re: Star Trek: The Next Generation Blu-ray Audio Issues Someone on Amazon.co.uk who is from Ireland say they called that US hotline and are being sent replacement disks.

July 31 2012, 06:01 PM	#13
davejames Vice Admiral Location: Sac, Ca	Re: Star Trek: The Next Generation Blu-ray Audio Issues Yeah I didn't have any luck calling today either.

July 31 2012, 06:11 PM	#14
Rhaven Commander Location: Rhaven in Boston	Re: Star Trek: The Next Generation Blu-ray Audio Issues Reading all this, I'm really glad I waited to purchase my discs. __________________ I'm not a geek, I'm an aficionado.

July 31 2012, 07:37 PM	#15
Brikar99 Rear Admiral	Re: Star Trek: The Next Generation Blu-ray Audio Issues I just got an email. It asked me to reply back with my name, address, phone number, and the ID number off the back of the discs - just like what others have posted about the phone call. __________________ SNW 9: 'Mestral' - 'Ninja Werewolf Assassins!' - Movie/TV reviews: For Reelz