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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old July 30 2012, 07:40 PM   #1
TrekToday
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Star Trek: The Next Generation Blu-ray Audio Issues

Fans that purchased the recent release of Season One of Star Trek: The Next Generation found that there were audio issues with their DVDs and CBS Home Video has acknowledged that and has taken corrective action. The correction comes less than a week after the Blu-ray set was released. “We have discovered an anomaly in [...]

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Old July 30 2012, 08:26 PM   #2
Mutai Sho-Rin
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Let's sticky this thread for two weeks until the re-release with the corrected content. Please use this thread for all audio related content.
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Old July 30 2012, 11:41 PM   #3
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.
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Old July 31 2012, 02:20 AM   #4
dg1379
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

tomswift2002 wrote: View Post
What audio issues are CBS and Paramount talking about? I've only played the first three discs so far, but I haven't heard any issues.
I wasn't having any issues until 11001001 when the audio sounded like everyone talking through a soup can. In fact, that entire disc, disc 4, had bad audio all together. I do not have surround on my system yet so I have been listening to stereo sound. I was surprised by that. Made my call. Very simple process.
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Old July 31 2012, 08:38 AM   #5
FreddyE
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Amazon customers might actually get the replacement discs without doing anything. I remember back when the TNG DVDS were released for the first time, there was an issue with one of the R2 discs. Amazon automatically sent me a replacement disc without me having to do anything. No registering for it...nothing.
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Old July 31 2012, 10:26 AM   #6
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I contacted Amazon regarding what they would be able to do to help me out, and the response I got said that they had already received the corrected discs. Kind of hard to believe, but I dunno...it'd be nice to know for sure.
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Old July 31 2012, 02:28 PM   #7
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I've been aware of the audio problems, but I didn't personally experience them until watching Haven everything was echoed. I've been watching using the 7.1 mix through my TV speakers.
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Old July 31 2012, 03:43 PM   #8
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Tosk wrote: View Post
I contacted Amazon regarding what they would be able to do to help me out, and the response I got said that they had already received the corrected discs. Kind of hard to believe, but I dunno...it'd be nice to know for sure.
Amazon's product page has the same announcement and advice to call or email DELUXE for replacement information. I sent an email yesterday then spent 1/2 hour on hold without an answer after reading about others' success on the phone. I'll try calling again this morning.
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Old July 31 2012, 04:16 PM   #9
Patrick O'Brien
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Any idea if Best Buy will send out the disc's on their own?
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Old July 31 2012, 04:27 PM   #10
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I think it's safe to assume that you must call/email ByDeluxe to get the replacement.
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Old July 31 2012, 04:51 PM   #11
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Someone on Amazon.co.uk who is from Ireland say they called that US hotline and are being sent replacement disks.
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Old July 31 2012, 05:51 PM   #12
GNDN
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

trekker670 wrote: View Post
I think it's safe to assume that you must call/email ByDeluxe to get the replacement.
No reply via email as of yet. I was unable to speak with anyone by phone yesterday (half hour on hold) and this morning I get only an automated message which offers the possibility of leaving a message, but then disconnects without taking any message.

Suppose I'll have to wait for email support as I'm sure they're being overwhelmed by complaints right now
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Old July 31 2012, 06:01 PM   #13
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Yeah I didn't have any luck calling today either.
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Old July 31 2012, 06:11 PM   #14
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

Reading all this, I'm really glad I waited to purchase my discs.
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Old July 31 2012, 07:37 PM   #15
Brikar99
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Re: Star Trek: The Next Generation Blu-ray Audio Issues

I just got an email. It asked me to reply back with my name, address, phone number, and the ID number off the back of the discs - just like what others have posted about the phone call.
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