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Go Back   The Trek BBS > Star Trek TV Series > The Next Generation

The Next Generation All Good Things come to an end...but not here.

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Old July 30 2012, 03:01 PM   #256
SillyTilly
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Location: Staffordshire, England
Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Finished watching the episodes now and I have really enjoyed the rewatch of the season. The season might not be as good as the later seasons but I still think it is enjoyable and does have quite a few fantastic episodes. Watching the extras later tonight
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Old July 30 2012, 06:35 PM   #257
gaghyogi49
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Here's a statement Bernd (EAS) received from CBS Home Entertainment and Paramount Home Media Distribution regarding the sound issues of the recent TNG season 1 Blu-ray release:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email phe.stng@bydeluxe.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.
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Old July 30 2012, 06:46 PM   #258
AdmiralScreed
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Thanks for the update. I just sent them an email asking for the replacement disks.
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Old July 30 2012, 07:07 PM   #259
Captrek
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

It sounds like we should have replacement discs in hand by the time episode-a-week gets to the affected episodes. How convenient.
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Old July 30 2012, 07:51 PM   #260
BillJ
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Be aware, if you call they will ask for a number on the back of the discs. They are so small they are impossible to make out.

Girl finally got frustrated and sent me the replacement anyway and said the instructions on what to do with the original discs would be included.
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Old July 30 2012, 08:16 PM   #261
Maxwell Everett
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Called, gave them the info, easy as pie... discs on their way after August 10th. Thank you, CBS Home Video!
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Old July 30 2012, 08:18 PM   #262
Sho
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Hoping for info for us Germans ...
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Old July 30 2012, 08:19 PM   #263
BillJ
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Maxwell Everett wrote: View Post
Called, gave them the info, easy as pie... discs on their way after August 10th. Thank you, CBS Home Video!
They told me five days on mine. I wonder why the difference?
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Old July 30 2012, 08:19 PM   #264
digger
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Can someone please go into detail as to what the audio issue is and on what episodes it can be found? I only watched a couple of scenes in "Encounter At Farpoint" so far but haven't noticed any audio problems.
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Old July 30 2012, 08:46 PM   #265
Sagart
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Sho wrote: View Post
Hoping for info for us Germans ...
And those of us in the UK.
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Old July 30 2012, 08:47 PM   #266
Maxwell Everett
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

BillJ wrote: View Post
Maxwell Everett wrote: View Post
Called, gave them the info, easy as pie... discs on their way after August 10th. Thank you, CBS Home Video!
They told me five days on mine. I wonder why the difference?
They probably just left out the August 10th detail. The person I talked to told me the discs would be mailed out after then and would take up to 5 business days to arrive in the mail.
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Old July 30 2012, 08:57 PM   #267
NewHorizon
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Maxwell Everett wrote: View Post
BillJ wrote: View Post
Maxwell Everett wrote: View Post
Called, gave them the info, easy as pie... discs on their way after August 10th. Thank you, CBS Home Video!
They told me five days on mine. I wonder why the difference?
They probably just left out the August 10th detail. The person I talked to told me the discs would be mailed out after then and would take up to 5 business days to arrive in the mail.
Do you have to return your current discs first, or after you get the new ones?
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Old July 30 2012, 08:59 PM   #268
SJSharksfan39
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

Well, I got the process started and it's coming August 10th and then I should have them 5 business days after that. I asked why they didn't just recall the entire set, and the reason they gave is one I'm not necessarily agreeing with. It's because half the set was unaffected, but considering new sets have to be released for people to buy them later (Christmas sales and what have you), wouldn't it just be easier to recall the entire thing and just get a new copy?
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Old July 30 2012, 09:04 PM   #269
Maxwell Everett
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

digger wrote: View Post
Can someone please go into detail as to what the audio issue is and on what episodes it can be found? I only watched a couple of scenes in "Encounter At Farpoint" so far but haven't noticed any audio problems.
“Encounter at Farpoint” has the dialogue unbalanced in the center and front right channels. The left channel is correct (no dialogue).

The other episodes, “Hide and Q”, “Haven”, “The Big Goodbye” and “Datalore” on disc 3... and “11001001″ and “Too Short a Season” on disc 4 have the dialogue spread equally across the entire front soundstage (L, C, R) and thus a problem is hard to perceive unless you walk up to the speaker(s) and notice that dialogue is present.

The dialogue is loud and clear in the left and right channels in the aforementioned episodes. The rest of the season's episodes have proper 7.1 mixes (i.e. dialogue in center channel only).

The first 2:25 of the 7.1 DTS-HD track on "Haven" is particularly poor sounding, when heard mixed down to 2.0 on TV speakers... then it suddenly switches and is fine... then at 27:27 you can hear the echo kick in until the end of the episode.

The same goes for "11001001". Everyone sounds like Darth Vader! -- this time for the whole episode.
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Old July 30 2012, 09:05 PM   #270
Maxwell Everett
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Re: The OFFICIAL TNG Blu-Ray Season 1 Discussion Thread

NewHorizon wrote: View Post

Do you have to return your current discs first, or after you get the new ones?
No return necessary AFAIK.
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