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Old April 26 2012, 03:46 AM   #1786
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Re: Star Trek Online Discussion Thread (now free to play!)

Of course, if you read it, it says that they just figured out they were hacked back in December of 2010. Just figured it out now. Bang up job as usual, Cryptic!

Wonder how many of the big pile of "my account was hacked, my bank, points, and fleet bank were all wiped out!", to which they basically didn't take any responsibility or fix much of anything. Turns out it WAS their fault...

If you haven't changed your password recently (and didn't get the WE WERE HACKED email that made you), probably should, just to be safe...
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Last edited by Scout101; April 26 2012 at 12:07 PM.
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Old April 26 2012, 12:33 PM   #1787
Timelord Victorious
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Re: Star Trek Online Discussion Thread (now free to play!)

Mine is also reset...

Fantastic, when that happens to fleet leaders... good thing i stepped down from top spot, but still have full access to everything.
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Old April 26 2012, 01:47 PM   #1788
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Re: Star Trek Online Discussion Thread (now free to play!)

I'd be willing to bet that that's some of what's been happening lately. Cryptic has been quick to blame everyone else (user's fault for picking crappy passwords or giving them out (yeah, right!), visiting the STO Wiki (must be their fault), bad bank permissions (true to a point, but not if someone WITH permissions gets hacked).

They've been OK restoring some of the user's personal things, but not the EC, not much of anything stolen from the Fleet bank, and even then it's been a long fight for most.

When it turns out that CRYPTIC is the one that got hacked, and a year and a half ago at that? Wow. Will say the attitude of people attacking the victim in a couple "I got Hacked" threads turned around hilariously quickly when this came out.

Not sure where this goes at this point, but Cryptic had better start doing some damage control, and maybe even considering hiring someone for customer service. (Can only assume it's 100% automated, because you only get canned responses, if it ever gets responded to at all). In addition to the Mod/Developer attitude on the forums (plus heavy deleting of anything they don't want to disucss), this is another serious blow to customer trust. By looking over the forums, though, you'd think nothing at all had happened. Funny/suspicious, considering how much the forums get filled just bitching about perceived slights.
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Old April 26 2012, 04:29 PM   #1789
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Re: Star Trek Online Discussion Thread (now free to play!)

Yeah, I've gotten no help from any of the emails. Their only answer is to reset my password. Which would be great if Cryptic recognized my email to begin with.

I can't even post this to the forum since my permissions there don't grant me the ability to post in the appropriate forum yet.
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Old April 26 2012, 05:18 PM   #1790
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Re: Star Trek Online Discussion Thread (now free to play!)

Was anyone able to reset their password yet?

I am clickin on Forgot my password, but don't receive any e-mails to set a new one..
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Old April 26 2012, 05:21 PM   #1791
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Re: Star Trek Online Discussion Thread (now free to play!)

That's my problem.
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Old April 26 2012, 05:31 PM   #1792
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Re: Star Trek Online Discussion Thread (now free to play!)

My problem was that the system still saw me as logged in somehow. If you go to the forum, explicitly log out, and then revisit the main page, you can go through the forgot password link and reset it. Doing that let me do it through Cryptic, and bypassed the Perfect World login that didn't recognize my account...
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Old April 26 2012, 05:50 PM   #1793
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Re: Star Trek Online Discussion Thread (now free to play!)

Scout101 wrote: View Post
My problem was that the system still saw me as logged in somehow. If you go to the forum, explicitly log out, and then revisit the main page, you can go through the forgot password link and reset it. Doing that let me do it through Cryptic, and bypassed the Perfect World login that didn't recognize my account...
I had to log out of the website before it would let me reset it. But I did it successfully last night and actually played for a bit before I went to bed.
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Old April 26 2012, 06:21 PM   #1794
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Re: Star Trek Online Discussion Thread (now free to play!)

Timelord_Victorious wrote: View Post
Was anyone able to reset their password yet?

I am clickin on Forgot my password, but don't receive any e-mails to set a new one..
I was able to last night.
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Old April 26 2012, 06:53 PM   #1795
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Re: Star Trek Online Discussion Thread (now free to play!)

Aaaah... I figured it put... the password reset mail ended up in my spam filter...
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Old April 26 2012, 07:57 PM   #1796
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Re: Star Trek Online Discussion Thread (now free to play!)

What do you think the odds are that my account has been totally erased?
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Old April 26 2012, 10:06 PM   #1797
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Re: Star Trek Online Discussion Thread (now free to play!)

Squiggy wrote: View Post
What do you think the odds are that my account has been totally erased?
Very very slim since the incursion happened more than a year back...
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Old April 26 2012, 11:06 PM   #1798
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Re: Star Trek Online Discussion Thread (now free to play!)

Then why is everyone just now having a problem? I mean, my email isn't even being recognized to reset my password. There's apparently no humans who work at Cryptic to ask and their "live chat" function doesn't work. To report any issues with any sort of assurance that someone will look at it I have to log in...which I can't do. The only response I get from anywhere is a canned response from Perfect World on how to reset my password...which isn't the problem. It's Cryptic.
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Old April 27 2012, 02:53 AM   #1799
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Re: Star Trek Online Discussion Thread (now free to play!)

After being very specific with my problem, they gave me the canned response. Is the place run by chimps?
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Old April 27 2012, 11:30 AM   #1800
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Re: Star Trek Online Discussion Thread (now free to play!)

very much so, yes. Customer Service is, uh, not their strong suit.
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