Captain Ice wrote:
I'm sorry that you have a negative image of Progressive Insurance. I had such a positive experience filing a claim against one of their policyholders that, when my insurance came up for renewal, I switched to them.
They not only had an appraiser look at the damage to my car, but the appraiser handed me the keys to a rental car, delivered my car to the repairing shop, and then, when i was unhappy with the repair, they arranged to have it done again.
Oh, and my original appointment with the appraiser was at 6:00pm on a Friday night.
I had a good experience with Progressive too. When I was rear-ended at an intersection they made it very easy for me to come to their claims center, drop off my car, pick up a rental while it was being repaired, and come back later and pick it up. Couldn't have been easier.