How are you downloading?
Did you get a retail copy somewhere or are you directly downloading from PWE? In that case you are probably using the ARC launcher?
Have you tried Steam?
I would recommend Steam if you don't have a retail disc...
If you are willing to take a bit of leap of faith that you will like the game, I would recommend the Steam Starter Pack, because it will give you a month gold status (Edit: actually not sure about the gold status, it's not mentioned in teh description, but usually once you pay for a game copy that is included), which in itself has some perks for any character you level during that time.
It also contains these items:
- One XP Boost that will provide a single character with a 20 percent increase in the amount of Skill Points earned up to a maximum of 1,000 Skill Points.
- Steam Powered Title
- Mk II Phaser Assault Minigun [CrtH][Dmg]
- Mk II Personal Shield [Cap]
- Mk II Energy Dampening Armor [RegHP]
- Mk II Quantum Torpedo Launcher [Acc][Dmg]
- Mk II Resilient Shield Array [Cap]
- Trill Male Engineering Bridge Officer Candidate (Uncommon Quality) equipped with a Mk II Phaser Blast Assault [Dmg], Mk II Personal Shield [Cap] and Mk II Energy Dampening Armor [Dis]
- Vulcan Female Science Bridge Officer Candidate (Uncommon Quality) equipped with a Mk II Phaser Assault Split Beam [CrtH], Mk II Personal Shield [Cap] and Mk II Energy Dampening Armor [Dis]
- Blockade Runner Escort: Steamrunner Class
- Blockade Runner Escort Retrofit: Steamrunner Class
Which is an excellent starter package and well worth the money, since it also contains an endgame version of the Steamrunner class, one of the best escort class starship in the game.
The Steam Starter pack costs 22,50€ (in Germany), notsure what the rate is where you are, though.