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Old July 20 2013, 01:52 PM   #40
Alidar Jarok
Everything in moderation but moderation
 
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Location: Norfolk, VA
Re: I am shocked, absolutely shocked

Vendikarr wrote: View Post
My younger daughter is currently working in insurance, where part of her job is sending letters to policyholders. Her boss goes over her e-mails before they go out, and my daughter constantly gets her e-mails corrected. The boss told her the average American reads at a 6th grade level, and that she has to dumb down the e-mails, otherwise she may offend the reader by making them feel stupid.
To be fair, this is actually good advice in an industry that deals with people. It's one thing to know lots of words, it's another to assume everyone else does. When it comes to business communications, it's smarter to be simpler. This is a problem many bad trial lawyers have. The good ones speak simply, the bad ones speak complicatedly.
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Last edited by Alidar Jarok; July 20 2013 at 02:25 PM.
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