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Old July 20 2013, 09:17 AM   #5
FPAlpha
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Location: Mannheim, Germany
Re: My son bought a new TV

I don't know about australian laws and regulations but it all comes down to him signing for the delivery.

As i said most companies replace unusable items out of good will because in the end they stand to lose more with an unsatisfied customer (who'll likely talk to his friends, family and since about a few years ago to the whole world via online forums) and that may result in more damage than the few bucks they need to spend to replace the item.

Just wait until they get back to you.
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