Locutus of Bored wrote:
^ Yep. My local CVS does it too. You can tell the pharmacy techs and cashiers feel awkward about it sometimes when dealing with a new customer, but they're always polite anyway.
Yep, it's one of the corporate metrics. One of the questions on the periodic receipt surveys is whether or not you were addressed by name. If you indicate you were not, that's a point off for the pharmacy on the survey score.
(And for anyone who might be curious: Anything less than a 5 for a given question is counted as a 0.)