Its especially odd that he'd pick on New Frontier. New Frontier was the series that proved that you could
create a novels-only series, populate it with a mix of new characters and recurring minor characters from television, and have it work. And not only work, but be hugely popular.
That was one of the things that got me back into trek lit to begin with, after falling away during the early 90s period of stagnation.
In a lot of ways, New Frontier paved the way for "modern" Trek lit - SCE, DS9 relaunch, Vanguard, etc. All of which were successful. It was sort of a template that later series would follow.
If we'd just had nothing but planet of the week books for the past 30 years, would any of us still be reading them? I certainly wouldn't.