Robert Maxwell wrote:
I would point to Microsoft's handling of Windows 8 as a perfect counterexample. Before release, people using the Metro interface complained about how it was unsuitable to a desktop. Post-release, people complained even more about this. Now, we've seen previews of the next version, and lo and behold, Microsoft has doubled down on Metro.
Yeah, they really give a shit what their customers think.
That's true, but all the complaints about the Metro interface online have led to the perception that Win8 is a "bad" OS entering the general consumer consciousness, the same way it did for Vista, which has in turn hurt sales for Win8. Its market-share is less than a third of Win7's during the same period following its release. Microsoft clearly believes they can take that hit because of the monopoly they've held in PCs for the last two decades, but Xbox isn't nearly as well established as Windows is. Ignoring the Wii, MS have roughly half the console market from this generation, and they incurred billions of dollars in losses across a decade to reach that point. They don't have a monopoly to leverage, they have to compete with a resurgent Sony, they have to offer gamers something we want or they'll fall by the wayside like Sega did.