I ordered food for my cats today and the confirmation email starts like this:
Hello Name Surname,
Hurray! Unless your pet has hijacked your keyboard you’ve just ordered from PetProject.HK.
Then, I asked them a question about delivery times and the automatic message that acknowledges my email was received reads:
Hello hello Anni 你好,
What’s that! A kitten trapped in a tree? One of our team will get back to you as soon as possible.
It wasn't like that the last time I ordered from them