Re: Things you'd like to say at work from time to time, but hesitate!
I also work in a retail setting, and while I understand wanting to say rude things to customers from time to time, actually doing so is downright unprofessional. If I or one of my colleagues has to deal with a rotten customer we do so professionally and then have a moan about it out of earshot of any customers. We're lucky in that management is very supportive of us when dealing with difficult customers, but in turn we're expected to be professional at all times. It's a fair deal.
"Learning does not consist only of knowing what we must or we can do, but also of knowing what we could do and perhaps should not do."--The Name of the Rose