Please tell me you said the immortal praise "Hello IT, have you tried turning off and on again?"
As I mentioned, while my position is primarily research, writing, and editing, I sometimes end up doing other things. One day, I had to offer tech support in case people had trouble signing onto a webinar -- we're a publishing house so we have reps all around the country, and many of them are older folks. I'm not an IT person at all but I know my way around a computer fairly well.
Well, this lovely old gentleman called me up because he couldn't get onto the Webinar. Getting him on was a bit of an ordeal. Somewhere around the 30 minute mark I asked him, "Can you just tell me everything you have open on your desktop right now?" and he said, "Well...the only thing on my desktop right now is my computer."