I agree about the cliffs, feels like a cheap jerk around of the emotions that doesn't actually work. But I did enjoy the Excelsior scenes, not sure why people think it a waste. Sure it would be great to have MORE, a two parter, real time travel, heck lets just make a VOY movie that takes place on the Excelsior! But what we got was fun too.
And Janeway looked great in the uniform.