Nice to hear an actual Chaplain's perspective on this issue.
I have an honest question, though, while you are chipping in.
The way you describe and handle the job, what makes your personal faith important to do it?
Why do you think it is important, that a person of some kind of spiritual (a pretty undefined term IMO) faith is doing it?
You said, you keep your own personal belief out of it.
So, if you keep your own faith out of it, someone without faith could do it just as well? Except we would call such a person a counselor or therapist?