I've been replaying the whole trilogy, slowly but surely, from start to finish. Just got back up to ME3, and I'm disgusted but not surprised to find that they still haven't fixed the face import bug. Sloppy, even for EA.
I thought they had. What platform are you playing on, and if it's PC, have you actually installed the newest patch?
360, and all three games are up to date.
To be fair, one of my three Shepards is coming through from ME2 okay. Or near enough. So maybe they fixed it, just not very well.