Eh, it's a decent enough episode, but it kinda falls flat to me because, with the exception of Ogawa, these are one-off characters that we've never seen before and will never see again. (Okay, we saw Sito twice, but you know what I mean.) Especially Ben, who we're supposed to believe is close to all the senior staff and a regular fixture in Ten Forward, yet only appears this once.
Yeah, I know it's a necessary conceit of episodic television. But it still makes it hard for me to "buy in" to the episode.