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Old October 1 2012, 11:45 AM   #88
MacLeod
Admiral
 
Location: Great Britain
Re: officers are called 'sir'

What some people have said anything over and above being polite and offering assitance to a customer, should be initated by the customer. It should be upto the customer to initate small talk, that way they don't feel obliged to do so if a member of staff initates it.

Sure staff get to know the regular customers and what kind of interaction they like.
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