Re: officers are called 'sir'
There are many reasons online shopping has conquered the world.
For me its convenience. I dread having a problem though. Too many hoops to reach a human being. Even when you do reach one, it can be a bigger problem that when dealing in person.
The boring one, the one with Khan, the one where Spock returns, the one with whales, the dumb one, the last one, the one with Kirk, the one with the Borg, the stupid one, the bad one, the new one, the other one with Khan.