I like customer service. I don't like fake huge smiles, fake peppy tones, fake expressions of care by strangers. I just want the waiter to show up promptly and not fuck up my order. I do NOT want to be asked "and HOW are YOU today!!" as though I'm watching the Micky Mouse club.
You think it's bad being on the receiving end of it? I used to work customer service and had to act like that all the damn time. Sure, I like to see customers have a good experience, but good grief.
And don't even get me started on that "the customer is always right" crap. But that's a completely different topic, apologies for contributing to the thread detour.