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Old September 6 2012, 02:03 AM   #300
Fleet Captain
Location: Michigan, United States
Re: Star Trek: The Next Generation Blu-ray Audio Issues

I just had a less than satisfactory phone conversation with Deluxe. I called to inquire about the status of my replacements and she seemed less than interested. She was very soft spoken and yawned a few times during the conversation. The lady didn't even want to look me up in the system. She stated they've just started shipping a week ago and are still processing shipments. She reluctantly looked me up in the system and didn't find me. Her response was the emails are still being processed into the system and that if I don't have them in a month I should "maybe call back then."

I've been pretty understanding with the lack of communication, but her lack of interest and reluctance to help was somewhat irritating. I figure I'll call back in a few days and have them enter me into the system again.

Hopefully this information is useful for some of you that haven't received your replacements when ordered via email.
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