Called the number up and as I thought it is regarding the ones who bought it in the stores. The man on the phone, Ricky, said that the ones who got it through Amazon and Play have to do nothing. He also said that the stock has left the warehouse and should be with suppliers by next week.
Spoke to a representative at Amazon today and now they are apparently being instructed to 'not' exchange defective sets. So I have to send back the replacement set they sent to me that wasn't fixed, pay for the shipping, they'll reimburse me...and then they'll decide whether or not to give me a new set. What a muck up.