I emailed HMV about obtaining the replacement set and they just sent back a generic 'return faulty item' email due to manufacturing fault. Piss poor effort in comparison to Amazon & Play.
Got exactly the same. I won't be sending it back to them for a replacement/refund as the generic reply says to do given they've not stopped selling it on their website despite the recall so they are probably still selling dodgy copies. I won't be using HMV next time! I'll just await for whatever Paramount decide to do for the rest of us.