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Old August 12 2012, 04:48 AM   #128
Rear Admiral
Location: Pittsburgh, PA, USA
Re: Star Trek: The Next Generation Blu-ray Audio Issues

I sent an email to Best Buy - where I bought my set - but have not heard back yet. If I don't hear back within the time they themselves give for a response, I will reach out again, by phone or in the store if I have to.

IMO, given that this is an acknowledged defective product, I should be able to walk into Best Buy and exchange it once the corrected versions arrive, whether that's within 30 days or not. The question is - when will they arrive, and will Best Buy make the exchange?

It troubled me that I saw a Best Buy store still selling the sets. And it's troubling that it's still listed for sale on the Best Buy website. Did the studio not tell them? Were they told and not following that directive? Why would they still sell this defective product?
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