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Old August 10 2012, 10:38 AM   #91
Re: Star Trek: The Next Generation Blu-ray Audio Issues

Ok the UK replacement programme is clearly different to the USA one. I would expect the other large online retailers to be automatically replacing them as well then but I'll just have to keep an eye out for an e-mail from HMV.

Dear Star Trek fan,

Thank you for your enquiry.

The current situation with the replacement program is as follows:-

  • Product purchased from Amazon or Play will be replaced by your retailer. Replacement stock is currently being manufactured and should be available after 23rd August, (exact date to be confirmed). Your retailer will automatically send replacement stock to you as soon as it is available. Faulty stock is being recalled and will need to be returned. You will contacted about the returns process in due course.
  • If you purchased your product elsewhere, please bear with us until further details of your replacement program are confirmed. You will also be supplied with replacement stock, once it becomes available, and will be required to return the faulty stock.

Kind regards

Sony DADC, on behalf of Paramount Home Entertainment UK
Kryten is offline   Reply With Quote