Well, Amazon.uk have made a high percentage of mistakes in my orders from them, and, when the mistakes involved multiple debits for the same transaction, they tried initially to deny responsibility. Your mileage may vary. I still order stuff from them occasionally but I always have a queasy feeling that they're going to screw up. Probably Play were waiting for confirmation as it's going to cost them to implement the replacement. I have the faulty discs but I don't expect an instant fix.