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Old August 1 2012, 08:26 PM   #235
tubular_trekkie
Ensign
 
Location: Northants, England
Re: Star Trek London - All 5 captains to be there!

Merlanthe wrote: View Post
tubular_trekkie wrote: View Post

Whilst I'm glad that some folks are still interested in and excited by this event, personally I'm not convinced. I think Admiral Bear makes some good points, however cynical the tone might be.

Have you read any of Jason Joiner's posts on the Showmasters forums? Their general content and the attitude they display is NOT reassuring in the slightest. Unprofessional, immature, whiney and petty are words that all spring to mind; he's usually blaming his potential customers for creating 'drama' and stirring up trouble.

Now this may or may not be the case of course (I don't think so, they're merely asking pertinent questions), but this is NOT the way to run a business IMO. The customer is always right - even when they're wrong. The problems donít stop there though. There's not enough helpful customer service, not enough correct information (as opposed to vague guesses and poorly thought out answers), and far too much "stop asking us and just trust it works out" coming from Showmasters. This isn't very good considering the prices of some of the ticket packages. But maybe I'm just too negative?
I have been reading the forum but i dont know which poster is meant to be jason joiner. There are two mods there but neither has sounded immature, whiney or petty. If they have then it must have been in different threads to the ones i have read.

I have only seen one mod post where someone got referred to as creating drama and stirring up trouble and that seemed to be specifically aimed at a single individual who had been repeatedly posting the same lengthy worry about the possibility of what a ticket entitles you to being changed or that people with inferior tickets being able to upgrade their package and gain the same benefits for less money as those with superior tickets.

Quite honestly all i want out of this convention is the opportunity to attend and try to get 6 autographs from 6 actors in 7 hours. None of the talks or parties that has to be paid extra for really interests me and only one of the autographs i want is from a captain/main character the others are from supporting cast.

Since my wants/expectations are quite simple to begin with i doubt i will suffer much if any disappointment with how the convention is run.
The posts made by Jason Joiner are signed off as 'jason'. They're generally poorly written - I believe the chap may be dyslexic which would go someway to explaining their garbled nature - so not entirely his fault of course, and are indeed overly defensive and whiney IMO.

There appears to have been some misunderstanding with regard to which ticket holders would be allowed into the Opening Ceremony/Captain's Talk. Someone was told by Media 10 that only ticket package holders would see all 5 captains together as the talk would not be sold separately to standard ticket holders. This clearly contradicted what had previously been stated on the forums. Now I can't see why someone would want to make this up and it appeared to be a genuine and serious concern. After all if standard ticket holders didn't have the option to buy a ticket to the main event what would be the point of all the advertising concerning the 5 captains?

I understand you may not be bothered about these issues, but others clearly were and rightly so. All Jason/Showmasters needed to say was: "Sorry for giving out the wrong information. We understand your concerns - please be assured that standard ticket holders will be able to buy tickets for the Opening Ceremony etc." That's all that was needed, not a pointless attack on legitimate grumbles. People have a right to complain about things that involve monetary transactions without being branded troublemakers.
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