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Old August 1 2012, 05:17 PM   #231
tubular_trekkie
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Location: Northants, England
Re: Star Trek London - All 5 captains to be there!

Merlanthe wrote: View Post
Yes he does seem very pessimistic and a lot of what he says is confusing and downright contradictory to what i have found. Despite his claims that the website has little information and the forum is mostly negative i found the website to be very informative and helpful and the forum to be full of people positively discussing and eagerly anticitpating the convention with only a couple of people grouching.

A silver pass means you gets lotsa freebies and stuff right? I hope you enjoy the convention even though i can only attend the friday i plan to thoroughly enjoy myself as much as possible on that day

Also the unofficial group with 400 members is on FB under the title star trek london 2012 there is a second FB group with bout 100 members thats just for people going in costume to swap advice and feedback on each other gear.
Whilst I'm glad that some folks are still interested in and excited by this event, personally I'm not convinced. I think Admiral Bear makes some good points, however cynical the tone might be.

Have you read any of Jason Joiner's posts on the Showmasters forums? Their general content and the attitude they display is NOT reassuring in the slightest. Unprofessional, immature, whiney and petty are words that all spring to mind; he's usually blaming his potential customers for creating 'drama' and stirring up trouble.

Now this may or may not be the case of course (I don't think so, they're merely asking pertinent questions), but this is NOT the way to run a business IMO. The customer is always right - even when they're wrong. The problems donít stop there though. There's not enough helpful customer service, not enough correct information (as opposed to vague guesses and poorly thought out answers), and far too much "stop asking us and just trust it works out" coming from Showmasters. This isn't very good considering the prices of some of the ticket packages. But maybe I'm just too negative?
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