You're far from the only person with that sentiment.
Honestly, I've been very tempted myself. If it weren't for the local toy shop getting in the stuff I want I might very well have thrown in the towel a while back.
Retail just stinks like shit right now and all people get are lame, robotic corporate excuses. The suits are smothering this hobby and they don't even care.
Hasbro income is down 25%. You don't have to be a genius to figure out why.
Ponies can't make up for treating the fans like shit.