It's obvious Captain Janek (at Vickers' orders?) got those two lost on purpose. He was lying his ass off about not seeing what was on their helmet cams and winked at his crewmate when he said there was no safe way to come get them. And of course, he could clearly see their positions on that hologram the whole time and could have easily guided them out.
That's not so bad then. I'm sure upon a second viewing my expectations will be lower and I'll spot the in-plot explanations for some of the stuff that annoyed me.