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Old April 28 2012, 02:28 AM   #1803
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Re: Star Trek Online Discussion Thread (now free to play!)

Harvey wrote: View Post
Indeed. They still haven't fixed things I issued tickets for months ago. And those are minor issues compared to, say, not being able to log on. Do they have a phone number to call?
They do not have a phone number. They used to, but if you call that number now, a receptionist will politely direct you to the live chat or the ticket system.

intrinsical wrote: View Post
Back in the days of Cryptic's first MMO, City of Heroes, it was the publisher NCSoft and not game dev Cryptic who handled customer service. I have no idea if this is the case now, but it is very likely that PWE is the company handling customer service for STO.
That is exactly the case; PWE took over the support last year.
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