J. Allen wrote:
Unfortunately, it's just a "Thank you for your interest in Hasbro!" form letter.
Damn the bastards.
Thanks for trying, man. I was hoping ol' Gep
would be mistaken, but whaddya gonna do. Canned, robotic responses are the order of the day anymore.
ETA: I have a toll-free number, guys! It's from one of the Star Wars collecting sites I'm a member of...just follow this link and look for the 800 number at the bottom of the message. It should be an all-purpose Hasbro customer hotline or some other such contact number. Some of you may already be aware of this #, but for the Bronies who don't know it be sure to write it down and see if you can get some kind of a reply from the company! Any efforts might just end up hitting a stupid brick wall like J. Allen's message, but hell...it's worth a shot.
I called. It's outside their hours of operation here. On Fridays, they close at 1 PM EST. Monday through Thursday it's until 8 AM to 5 PM. I'll have to try again Monday.