My problem was that the system still saw me as logged in somehow. If you go to the forum, explicitly log out, and then revisit the main page, you can go through the forgot password link and reset it. Doing that let me do it through Cryptic, and bypassed the Perfect World login that didn't recognize my account...
I had to log out of the website before it would let me reset it. But I did it successfully last night and actually played for a bit before I went to bed.