I don't know anything about this Bob Chipman fellow, and I haven't watched the vlog in question, but I have to agree with Reverend
. I'm very disappointed (and sometimes very annoyed) in the ME3 endings, but I think there are some fans who have taken things a bit too far in expressing their thoughts.
For a concrete example, I think the recent mailing of cupcakes to BioWare Edmonton is a much more "cute" expression than the FTC complaint, the fund-raising for Child's Play*, and the personal attacks on the BW staff via their forums, Twitter, and so on.
(* Fund-raising in and of itself is, of course, a good thing. But the way those fans organized essentially put the charity in the middle of the argument, and that was just plain wrong.)