^But none of that can justify some of the behaviour demonstrated by a lot of people over this, which is basically what he says. Indeed, he's very upfront about not being a huge fan or terribly well informed on the specifics. His position appears to be that it's irrelevant because what some people are doing crosses the line. As annoyed and disappointed as I was by the endings, I happen to agree with him on this point.
I don't care how much pressure EA put on Bioware, or how shady the whole day one DLC thing was. None of that makes it OK to personally hounding people involved with the game's development and filing complaints with government agencies or trading standards watchdogs over the ending of what is essentially a sodding 'choose your own adventure' book is pants-on-head grade bonkers. In this case, context is irrelevant.