Long story short, yesterday I completed a mission and hit transwarp to Sol before the admiral finished their message. I leveled up to Lt.Commander fine but I'm being denied the option to get my new ship. Logged a customer support message with Cryptic but not sure if it'll be answered.
Is there anyone out there that can help or at least put me in contact with someone who can.
I realize that you said it was a server glitch and has been resolved. However, a lot of new people ask me this question so I'm posting what I do.
Anytime I advance (or get enough points to advance) to a new rank, I go visit Admiral Quinn, go do the promotion ceremony, then go back to Admiral Quinn, who then tells me I have a ship token and respec token. Then I visit the shipyard.