So I guess the bottom line here is that Netflix got greedy. Most people joined up for the DVD-by-mail service, and Netflix has been using the profits from that to build up their streaming service. But now, they've pissed off so many customers on both
services, they're going to take a loss.
I wonder what was so bad about the DVD service that they opted not to focus on that? It may have more infrastructure requirements (warehouses, shipping, etc.) but at least the costs are predictable. Streaming is going to kill them. The licensing fees they will end up paying are going to wring the life out of the company. It's already happening and will only get worse.
A shame, too, because I like Netflix. They have just made a total clusterfuck of this year.