View Single Post
Old July 13 2011, 06:37 PM   #89
Christopher
Writer
 
Christopher's Avatar
 
Re: Netflix shoots itself in the foot... aka no more free streaming

I've always taken "The customer is always right" to mean that you don't actively confront and correct a customer even when they're wrong, because that's likely to upset them and maybe cost you a sale. It's not meant to be literally true. It just means that when the customer is wrong, you either skirt the issue or find a diplomatic way of handling it without actually saying they're wrong.
__________________
Christopher L. Bennett Homepage -- Site update 4/8/14 including annotations for Rise of the Federation: Tower of Babel

Written Worlds -- My blog
Christopher is offline   Reply With Quote