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Old July 13 2011, 06:37 PM   #89
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Re: Netflix shoots itself in the foot... aka no more free streaming

I've always taken "The customer is always right" to mean that you don't actively confront and correct a customer even when they're wrong, because that's likely to upset them and maybe cost you a sale. It's not meant to be literally true. It just means that when the customer is wrong, you either skirt the issue or find a diplomatic way of handling it without actually saying they're wrong.
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