Robert Maxwell wrote:
People are free to use Netflix or go elsewhere, I just don't think it's fair to accuse them of being money-grubbing bastards trying to squeeze a few more bucks out of loyal customers. The studios, as usual, seem to be the real bad guys here.
I think some people - including a vocal minority on the internet - misunderstand the old customer service mantra of "the customer is always right".
Yes, you people are customers, and yes, the underlying philosophy is paramount to any organization's successful customer relationships - but no, you are not, by definition, "right", nor are you entitled to anything beyond what is legally or contractually agreed upon prior to any kind of transaction.