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Old July 13 2011, 02:48 PM   #73
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Re: Netflix shoots itself in the foot... aka no more free streaming

Robert Maxwell wrote: View Post
People are free to use Netflix or go elsewhere, I just don't think it's fair to accuse them of being money-grubbing bastards trying to squeeze a few more bucks out of loyal customers. The studios, as usual, seem to be the real bad guys here.
I think some people - including a vocal minority on the internet - misunderstand the old customer service mantra of "the customer is always right".

Yes, you people are customers, and yes, the underlying philosophy is paramount to any organization's successful customer relationships - but no, you are not, by definition, "right", nor are you entitled to anything beyond what is legally or contractually agreed upon prior to any kind of transaction.
"Santa brings presents and happiness, while I bring death and mild irritation."
- Ben "Leeroy Jenkins" Schulz
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