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Old July 13 2011, 02:48 PM   #73
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Re: Netflix shoots itself in the foot... aka no more free streaming

Robert Maxwell wrote: View Post
People are free to use Netflix or go elsewhere, I just don't think it's fair to accuse them of being money-grubbing bastards trying to squeeze a few more bucks out of loyal customers. The studios, as usual, seem to be the real bad guys here.
I think some people - including a vocal minority on the internet - misunderstand the old customer service mantra of "the customer is always right".

Yes, you people are customers, and yes, the underlying philosophy is paramount to any organization's successful customer relationships - but no, you are not, by definition, "right", nor are you entitled to anything beyond what is legally or contractually agreed upon prior to any kind of transaction.
“Running a big company is like running a cemetery: there are thousands of people beneath you, but no one is listening. It was a bit like that at Sony.”
— Former Sony CEO and chairman Sir Howard Stringer
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