J. Allen wrote:
I've been a Netflix member since 2002 and have never had a problem with their customer service--historically their customer service has been top notch. However they have handled this latest price increase pretty poorly. I hope it's not a sign of things to come but I also don't think it's a continuing trend either.
I'm not talking about customer service, I'm talking about the chasm between corporate and customers. Netflix' customer service has always been solid. It's the disconnect the higher up you go, and the willful ignoring of customer complaints.
So in essence you are criticizing their corporate communication as an aspect of their CRM, i.e. the way Netflix as a company goes about communicating with its stakeholders in general and their customers in particular.
... What? I don't know. I'm in a pedantic, lecturing kind of mood today.