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Old July 13 2011, 09:25 AM   #61
Sheep
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Re: Netflix shoots itself in the foot... aka no more free streaming

J. Allen wrote: View Post
Redbox is pushing for their own streaming service by next year. They're small, but who knows? Now, one of the bigger boys, Dish Network, has purchased Blockbuster and they fully plan on pushing their own streaming service. I'm a Dish Network subscriber, so this could be a serious win/win for me.
Netflix has a bigger market cap than both of those companies. If Netflix can't run their business without increasing subscription costs, those companies won't be able to do so either. Netflix is basically experiencing firsthand what people were criticizing Pandora about regarding its IPO--that they wouldn't be able to sustain growth due to the ever increasing licensing fees from the music industry (or the movie and TV studios in Netflix's case).

I like Netflix, and I have for years. It's just that instead of sitting down with people and going over the details on why they're doing what they're doing, they throw out some corporate doublespeak and ignore people. I understand why they have to raise prices; they are getting gouged by studios seeking to make more money. The problem is that unless you start digging all over the place, you're not going to find that tidbit coming from corporate to the customer.
I've been a Netflix member since 2002 and have never had a problem with their customer service--historically their customer service has been top notch. However they have handled this latest price increase pretty poorly. I hope it's not a sign of things to come but I also don't think it's a continuing trend either.
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