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Old July 13 2011, 09:36 AM   #55
J. Allen
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Re: Netflix shoots itself in the foot... aka no more free streaming

What hurts Netflix is it's customer experience image. When it comes to corporate decisions, customers are completely ignored and told they just don't understand. It makes something that's already unpopular into a knock down drag out between corporate and customers, like the recent UI change for example. On the Facebook page, Netflix has also been deleting negative comments, so once more, they're just stumbling over themselves to piss people off.
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