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Old February 2 2010, 09:34 PM   #778
J. Allen
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Re: Star Trek: Online

Arthur Frelling Dent wrote: View Post
Axiom wrote: View Post
Arthur Frelling Dent wrote: View Post

My problem has always been that I'm too patient for my own good. However, I already emailed them some follow-up diagnostic results, further solidifying the obvious, and did demand that they send me a new hard drive.
Which warranty do you have?
Standard 1 year warranty.
In that case, they're going to ignore your diagnostics and drag their feet. They'll send you a standard form email in response to your email. You'll need to call them and talk to a Supervisor. Otherwise, you'll be lucky to get your hard drive in the next two weeks.
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