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Old February 2 2010, 08:57 PM   #776
Arthur Frelling Dent
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Location: SF Bay Area
Re: Star Trek: Online

Axiom wrote: View Post
Arthur Frelling Dent wrote: View Post
Axiom wrote: View Post

Call them and tell them you want a new hard drive right now, and that it is covered under your warranty. They are going to drag their feet as long as they can. So you need to call them and be very firm.

"Never before seen problem", my ass.
My problem has always been that I'm too patient for my own good. However, I already emailed them some follow-up diagnostic results, further solidifying the obvious, and did demand that they send me a new hard drive.
Which warranty do you have?
Standard 1 year warranty.
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