Well, Western Digital is superb in terms of performance and reliability. It's just that your hard drive has probably been dropped repeatedly and used dozens of times over. I used to work in Warranty, in the largest warranty facility Dell has, and specifically in that department, so I can tell you firsthand by seeing my coworkers, and that I'm not surprised.
Thanks, I don't want to disparage the wrong company. It's just that I read many posts on many websites about my specific brand and model of hard drive having a high failure rate.
Edited to add:
I've since come across several polls and articles indicating that Western Digital is 2nd only to Seagate in reliability and value. Now I don't know who to believe!