So the moral is, once in a great while, phone support actually works and having a legal copy is a good thing.
Hahahahaha....oh, you were serious.
Serious as a dog star. Here at work, I usually refer to our tech support as the "help" desk or just plain helpless.
And most online tech support is just as bad going right into the "reinstall" mantra. If they'd make shit that knew how to properly install itself, especially when Windows tends to screw up installs, we'd hardly ever need the support.
This kind of thing is why I had no problem buying 2 copies of the OEM versions of Win7. Half the price of a "full" version, loads and updates the same, but no support.