Fannish sense of entitlement, never a good thing, true. But then, neither is a "fuck the fans" attitude.
I don't know, I think sometimes you have to say "fuck the fans" and do what is right; be it for business or just in service to the story.
Sometimes you do. But let's face it, many of the decisions the suits make for "business" aren't in "service to the story".
Let's not make this a defense of the suits, who don't know DICK about story, yet way too often make like they do.
More often, the suits need to stand the fuck back and let the storytellers tell the story.
Same with the fans.