Had Netflix for several years now, and overall I'm very happy with it. The only issue I've had is with delivery. If I have the envelopes delivered to my house (by mail truck), then I've found that the envelopes arrive ripped and often with the DVD completely missing. If I have the envelopes delivered to my P.O. Box in the post office, then the envelopes are always pristine and perfect. Of course, that's more a reflection on my mail carriers than anything else.