I love Netflix. They have consistently beaten my expectation of what kind of service I would receive when I first joined. My movies are delivered promptly. My price for service has went down. I've gained unlimited access to movies online (not a big library yet, but growing), I've had great movies recommended to me that I would have never thought to watch on my own... In short Netflix is awesome.
The few issues I've had (damaged discs, only 2 though) they've quickly issued new discs and I received within a day or two.